Evaluating the effectiveness of supplier quality management practices in enhancing supply chain performance within pharmaceutical quality management systems
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Abstract
This study investigates the implementation and effectiveness of Supplier Quality Management (SQM) practices in organizations, focusing on these practices influence on supply chain reliability, regulatory compliance, cost efficiency and technological integration. The core objective was to identify which factors significantly affect SQM effectiveness and how organizations respond to challenges and opportunities in supplier management. In this research, a positivism philosophy with deductive approach is adopted to examine the impact of SQM on supply chain performance. A quantitative, cross-sectional research methodology was used, with data collected through structured questionnaires and non-probability purposive sampling was applied to target industry professionals. Data analysed by SPSS including descriptive statistics to determine variable relationships and the capabilities of selected variables. In the process all ethical procedures are duly abided and followed. The findings of this study indicated a moderate level of SQM adoption across the sample, with variability in how frequently audits are conducted and how advanced technologies are integrated into quality systems. Notably, a significant positive correlation between SQM practices and regulatory compliance strengthens the industry standards and technology use is positively linked to cost efficiency, indicating the reduction in operational costs. Conversely, a significant negative correlation between the effectiveness of quality agreements and supply chain reliability, suggests a mismatch in expectations or execution. Regression results demonstrated that the model explained approximately 14.9% of the variance in SQM practices indicating a moderate relationship between the predictors and dependent variable. The ANOVA test supported the model’s statistical significance (F = 3.037, p = .009), confirming that the selected independent variables collectively have a meaningful impact on SQM outcomes. In conclusion, SQM practices significantly improves supply chain performance by the use of advanced technologies, enhancing regulatory compliance and operational efficiency but challenges remain in aligning with supplier non-compliance and reliability. Furthermore, future research should consider these insights for continuous improvement, strategic investment in digital tools and stronger supplier collaboration frameworks to support long-term quality objectives.