Objective: In this study it was shown that the introduction of the Health Service Executive High-Tech Hub (HTH) website, had a positive effect on the high-tech product procurement process. The research intention was to determine if users found the website easier to use than the alternate procurement system, and if the High-Tech website supported the end-to-end reimbursement and payment process more effectively. By identifying and understanding the critical success factors that impact user’s satisfaction of online systems. The significance of this study was, no comparative data had been recorded since HT Hub launch, to allow comparative analysis with the alternate procurement system. Methodology: The study adopted a mixed method approach, and was conducted through surveys with Irish community pharmacy, and interviews with pharmaceutical distribution companies. A combined total of 30 participants responded to the interviews and surveys. The data was collected and processed through Google Forms and Microsoft Office suite. Results: The data analysis identified acceptance by users of the High-Tech Hub online implementation, and the effective integration of the HSE HT website with pharmacies and product supplier systems. The challenge identified was the operation of two procurement systems for High Tech products. The data also identified the need to provide additional support for community pharmacies, with the growing need for pharmacy care. Conclusions: Based on this research, there is an opportunity for the HSE to fully integrate all High-Tech products on one online system, to bring greater efficiency and transparency to this €1Billion healthcare process.