Enhancing Patient Safety through Error Reduction in Pharmaceutical Dispensing Practices in South Dublin

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Authors
Anupriya
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2025-05
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This dissertation investigates how patient safety can be improved by reducing dispensing errors in community pharmacies in South Dublin. Dispensing errors represent a critical risk in the pharmaceutical care process, with the potential to cause anything from minor health issues to lifethreatening consequences. The study is guided by three core research questions focused on identifying the most common types of dispensing errors, understanding their underlying causes, evaluating the effectiveness of existing safety strategies and proposing targeted interventions to improve accuracy and patient safety in pharmacy practice. A qualitative research design, grounded in an interpretivist philosophy, was adopted to explore the perspectives of pharmacy staff regarding dispensing errors and safety practices. Primary data were collected using semi-structured interviews, distributed via Google Forms, allowing participants to respond in a flexible and self-paced manner. Convenience sampling was used to select pharmacists and pharmacy technicians with at least one year of dispensing experience from three community pharmacies in South Dublin. Data were analysed using Braun and Clarke’s six-step thematic analysis framework. Ethical approval was obtained from Griffith College, and ethical standards were upheld through informed consent, anonymity, and secure data handling. The findings revealed that dispensing errors were often linked to human fatigue, workplace distractions, inadequate training, and underuse of available technologies. Although safety measures like Standard Operating Procedures (SOPs), barcode scanning, and double-checking systems were present, inconsistent implementation reduced their effectiveness. The study recommends improving staff training, fostering stronger use of digital tools, and reinforcing procedural compliance to enhance dispensing accuracy. These evidence-based insights can support pharmacy managers, healthcare policymakers, and practitioners in developing safer, more reliable community pharmacy environments

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