Application of process improvement tools and methodologies in supply chain logistic management in pharmaceutical industry
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Authors
Anaston, Snowitta
Issue Date
2023
Type
Thesis
Language
Keywords
Alternative Title
Abstract
To improve a process, tools and techniques are used to identify and analyze problems and
implement changes so that it is more efficient and effective. From data collection to problem
solving to monitoring and evaluation, they can be used at any stage of the improvement process.
It is crucial to identify inefficiencies, bottlenecks, and quality issues in pharmaceutical supply
chain logistics management with process improvement tools as they help organizations reduce
waste, increase productivity, and enhance the quality of their products and services. Using these
tools, organizations are able to analyze and improve their supply chain processes, resulting in an
increase in efficiency, a decrease in lead times, and an improvement in inventory control. It is
possible for pharmaceutical companies to improve customer satisfaction, reduce waste, and
improve product quality by making use of these tools. A limitation in the research on
pharmaceutical supply chain logistics management processes is the lack of understanding about
the effectiveness and applicability of these tools in different settings and contexts. Furthermore,
empirical evidence on the impact of process improvement tools on performance outcomes such as
cost, quality, and customer satisfaction is lacking. This study aims to evaluate whether Lean and
Six Sigma are the best process improvement tools for all logistics management or whether there
are specific tools for improving specific logistics processes. There were 58 participants in the
logistics industry, who were logistic managers, the logistic coordinators, and the logistics
engineers, who were surveyed using Microsoft forms with a deductive approach. In supply chain
logistics management, Lean and Six Sigma are popular tools for improving workplace productivity
and reducing waste. As a result of implementing these tools, reverse logistics, compliance delays,
and fines have been significantly improved. More than half of respondents agreed to using third
party logistics as a method of process improvement, including reverse logistics. Adapting to
emerging trends can be enhanced by outsourcing supply chain logistics internationally. Future
researchers will be able to use this study to determine what will be the most efficient and cost
ffective tools to use to i