To improve a process, tools and techniques are used to identify and analyze problems and implement changes so that it is more efficient and effective. From data collection to problem solving to monitoring and evaluation, they can be used at any stage of the improvement process. It is crucial to identify inefficiencies, bottlenecks, and quality issues in pharmaceutical supply chain logistics management with process improvement tools as they help organizations reduce waste, increase productivity, and enhance the quality of their products and services. Using these tools, organizations are able to analyze and improve their supply chain processes, resulting in an increase in efficiency, a decrease in lead times, and an improvement in inventory control. It is possible for pharmaceutical companies to improve customer satisfaction, reduce waste, and improve product quality by making use of these tools. A limitation in the research on

pharmaceutical supply chain logistics management processes is the lack of understanding about the effectiveness and applicability of these tools in different settings and contexts. Furthermore, empirical evidence on the impact of process improvement tools on performance outcomes such as cost, quality, and customer satisfaction is lacking. This study aims to evaluate whether Lean and Six Sigma are the best process improvement tools for all logistics management or whether there are specific tools for improving specific logistics processes. There were 58 participants in the logistics industry, who were logistic managers, the logistic coordinators, and the logistics engineers, who were surveyed using Microsoft forms with a deductive approach. In supply chain logistics management, Lean and Six Sigma are popular tools for improving workplace productivity and reducing waste. As a result of implementing these tools, reverse logistics, compliance delays, and fines have been significantly improved. More than half of respondents agreed to using third party logistics as a method of process improvement, including reverse logistics. Adapting to emerging trends can be enhanced by outsourcing supply chain logistics internationally. Future researchers will be able to use this study to determine what will be the most efficient and cost ffective tools to use to i